Remember to keep a copy of your invoice and tracking number for your records, although duplicate documentation can be printed from the Your Account page. Monogrammed and personalized items cannot be returned except when due to defect. Then return the item to us for a replacement, credit or refund on your invoice (shipping charges are not refundable). In the unlikely event that your order arrives damaged or defective, please call us at (847) 235-8159 within 30 days of delivery, and our Customer Service team will work with you to immediately correct this situation! If for any other reason, you are not completely satisfied with all or part of your order, simply contact us at (847) 235-8159 and we will arrange for a convenient, prepaid FedEx return label to be sent to you. When is the last day to order for holiday shipping? Holiday orders must be placed by 12/20 at 12 CST (noon) to have expected delivery by Christmas Eve. Backordered items, items that ship direct from the manufacturer (as noted on product), that have additional delivery or are oversized may not qualify for express shipping. Express orders must be placed by 12 PM CST (noon). Express shipping delivers in 3 days, excluding Sundays. If Your Order Amount IsĮxpress Shipping is available at select times on select orders for an additional $24.99 per order plus $7.99 per item. ![]() These charges will be billed at the time your item is shipped to you. Estimated sales tax and shipping will be calculated during the checkout process. Items that require an additional delivery charge due to their size and weight are indicated on the product page and additional charges are noted. There's just one shipping cost per order, no matter how many boxes we ship. ![]() Shipping charges are based on the dollar amount of your purchase.
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